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Help articles
25 articles in this collection
Written by
Elliot Green,
Carmen James,
and
Gabriela James
Contact us
Live chat to us Monday to Friday, 9 to 5 - if it's out of hours we'll get right back to you as soon as we can.
Written by
Gabriela James
Updated over a week ago
Getting started
Quick start guide
A downloadable PDF explaining how Call.Group works
Written by
Elliot Green
Updated over a week ago
Joining a call for the first time
Get connected successfully with audio, video and screen sharing ready to go.
Written by
Elliot Green
Updated over a week ago
How to nail your first web conference
Quick, essential tips to ensure your first call goes smoothly.
Written by
Gabriela James
Updated over a week ago
General
Your room details
Meeting links, Room numbers, PINs and dial-in details explained.
Written by
Elliot Green
Updated over a week ago
Hosts, Guests and their PINs
What's the difference between Hosts and Guests?
Written by
Gabriela James
Updated over a week ago
Conference Rooms and Presentation Rooms
Wondering which Room to use? Learn about the differences between the two Room types.
Written by
Elliot Green
Updated over a week ago
Room controls
Audio and muting
How to control your own audio connection during a call
Written by
Elliot Green
Updated over a week ago
Video
Toggle your video on/off or switch between different cameras
Written by
Elliot Green
Updated over a week ago
Screen-sharing
How to share your screen during a call
Written by
Gabriela James
Updated over a week ago
Chat Messaging
How to use the chat messaging feature during a call.
Written by
Gabriela James
Updated over a week ago
Call recording
How to record your calls in video format.
Written by
Gabriela James
Updated over a week ago
Raise your hand
Participants who are muted can raise their hand as a signal that they wish to contribute to the meeting.
Written by
Gabriela James
Updated over a week ago
YouTube video sharing
Share video content as part of your calls with our YouTube video sharing integration.
Written by
Elliot Green
Updated over a week ago
Can I invite someone during a call?
Instantly copy and share your room details while a call is in progress.
Written by
Carmen James
Updated over a week ago
Where can I find my call recording?
How to access your call recording after your conference
Written by
Gabriela James
Updated over a week ago
Telephone dial-in
How much does it cost to dial-in?
What will I be charged for dialling the 03 telephone number?
Written by
Gabriela James
Updated over a week ago
How do I join by phone?
You can join your Call.Group call using only your telephone!
Written by
Gabriela James
Updated over a week ago
Dialling in from abroad
International access: how to dial in by phone from outside the UK
Written by
Gabriela James
Updated over a week ago
Scheduling calls
Host a call on-demand
Invite others to join a call by simply sharing your room details.
Written by
Elliot Green
Updated over a week ago
Advanced scheduling
Take advantage of advanced scheduling tools, including repeating events and automatic pre-call reminders.
Written by
Elliot Green
Updated over a week ago
Hosts
Creating and Managing Additional Hosts
How do I add a Host?
Written by
Gabriela James
Updated over a week ago
Troubleshooting
Screen-sharing issues with Firefox
A Firefox bug has been causing prolonged issues when screen-sharing
Written by
Gabriela James
Updated over a week ago
Microphone, camera and screen permissions
How to grant access to your microphone, camera and screen.
Written by
Elliot Green
Updated over a week ago
Is my browser/device compatible with Call.Group?
Chrome? Edge? Firefox? iOS? Android? - What does it all mean and what do I need?
Written by
Gabriela James
Updated over a week ago