Joining a conference via the web allows you to connect anywhere in the world and not be worried about the charge. We would always recommend joining Call.Group via the web when you are abroad but sometimes that is simply not possible. You can still join your conference from abroad using your telephone.
If you use a mobile phone connected to a UK network but are currently overseas (i.e. you are roaming), you should check how to dial a UK number from your handset. Many handsets use dial-assist services, allowing you to dial the same number as if you were physically in the UK.
Depending on your mobile device/network you will need to format your Dial-in Number in one of three ways. As an example:
Dial 0 3...
Dial +44 3...
Dial 0044 3...
If you’re dialling in from abroad on a foreign handset, you should still be able to access Call.Group by calling the 03 number displayed with your conference details but you'll need to remove the 0 from the beginning of the number and replace it with +44.
So instead of [03...] you should dial [+44 3...].
If you hear a welcome message asking you to enter your conference Room Number and PIN, you have successfully connected to the service and can proceed.
Tip: Dial-in before your scheduled call time to check everything's working! You should hear 'Welcome to your conference call...' and you should be able to enter your Room Number/PIN without any issues.
Still l having trouble?
A handful of international carriers may not deliver calls to UK 03 numbers. If you experience any difficulty dialling the 03 number on your conference invitation, please try dialling the alternative international dial-in number (which should also be displayed on your admin area under 'My Rooms'):
Contact the call Host if you cannot locate this number.
If you are using a mobile phone connected to a UK network and are calling from within the European Union, your call is included in your bundled minutes, just as it is from within the UK. Take a look at this page on the Ofcom website for further information about EU roaming.
Rest of World
If you are calling from a UK number whilst outside the EU, please check your roaming package with your mobile operator.