Under Ofcom regulations, calls to 03 numbers must be included in the bundled minutes offered by any UK landline or mobile network operators. This applies to calls from any type of UK line, including mobiles, landlines and pay-phones.

  • If calls to landlines are included within your bundled minutes, then calls to Call.Group will be too, making the call FREE.
  • If you do not have any bundled minutes, or exceed your minutes allowance, then calls to Call.Group will be charged by your provider (not by Call.Group) at standard geographic rates (i.e. the same rate as a call to a number beginning 01 or 02).

Note that the above rules apply to UK phone networks only.

Please also note: It is wise to check with your phone provider to confirm the terms and conditions of your minutes allowance. Some providers operate a different charging policy after a certain call duration (usually 1 hour). If your provider follows this practice, our advice would be to hang up and re-dial after 55 minutes.

What if I'm calling from outside the UK?

Calls made from outside of the UK will be subject to call charges levied by the participant's phone provider. Overseas participants should check with their provider regarding international dialling and any associated costs. Call.Group does not place any of its own charges onto calls made to the service. The only charges participants can ever receive will be from their phone provider.

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